Privacy Policy

---

Privacy Notice & Cookies Policy

At AudioVisualTech.co.uk, we are committed to ensuring that the small amount of data we hold on our clients is safe. Here you’ll find information on how we treat data that we collect from visitors to our website, users that submit enquiry forms and our booked clients.

Visitors to our Website

When someone visits www.audiovisualtech.co.uk / www.silentheadsets.co.uk or www.silentdiscoyorkshire.co.ukwe use two third party services, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone (it’s anonymous). We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to Your Personal Information

You are entitled to access the personal information that we hold. Please get in touch via info@silentheadsets.co.ukwe’ll be happy to run through the data we hold on you.

How we store and use Your Personal Information

If you’re just browsing our website then we do not collect any personal data from you.

All of our websites and servers are SSL Secure (see the green tick in the address bar) meaning any data you enter is secure. Data entered in contact and enquiry forms come straight to our secure email inboxes.

For booked clients, your data is entered into our booking system and our invoicing system – here it is securely stored until needed or deleted.

We will never ask for any data which we don’t need to complete a booking. We typically require names, billing addresses and contact details.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 1 April 2024.

Cookies Policy

We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.

What is a cookie?         

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

How long are cookies stored for?

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies 

These cookies enable services you have specifically asked for.  These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies 

These cookies collect anonymous information on the pages visited.  By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies

These cookies remember choices you make to improve your experience.  By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies 

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

Audiovisualtech.co.uk and Silentheadsets.co.uk

HIRE TERMS & CONDITIONS

You must read and agree to these Terms & Conditions before signing the Booking Contract

TERMS AND CONDITIONS OF BOOKING & HIRE

Overview:

· You must be over the age of 18

· You must read and understand the following Terms & Conditions

· You must provide two forms of identification, one being a photo ID (passport, driving license etc)

· A security deposit must be paid in full via credit/debit card or via bank transfer*

· You must sign and date the booking agreement

Payment:

Full payment is to be made anytime between the time of booking and the date of your event. 

Prices, Returns & Cancellations:

All prices are quoted per 24 hours (unless otherwise stated) meaning that from the time of collection/delivery you have 24 hours to return the item/s.

Late returns (12 hours) are charged at a full days hire.

It is up to the hirer to return any lost items, if a lost item is not returned, a subsequent charge will be taken for the hire until the items are returned.

Any cancellations made up to 30 days before your event will be subject to a £25.00 admin fee. If you cancel within 14 days of your event then the full hire fee is required unless otherwise stated.

Introduction:

This document is issued by AudioVisualTech.co.uk and Silentheadsets.co.uk, to describe the terms and conditions of hire of the Company’s Sound, Lighting and Event Systems for concerts, events, and other performances, where provided without personnel – ‘Crew’ This document is the Terms & Conditions of Dry Hire in full, laying down the contractual agreement between AudioVisualTech.co.uk and the Hirer.

Definition of expressions used:

“Hire” – This expression refers to the arrangement to use equipment supplied by the Company at an event. The period of Hire under these terms is usually one or more days and rates applied may be quoted as ‘the Hire Cost’ or ‘the Daily Rate’, or ‘the Weekly Rate.’

“Hirer” – The person, company, department or other body who has ordered and/or accepted goods or services from AudioVisualTech.co.uk and SilentHeadsets.co.uk .

“The Equipment” – All items of equipment and or services accepted by the hirer along with any other items and or services included or implied whether specified or not.

“Owner/The Company” – AudioVisualTech.co.uk 

Provision of the Equipment:

1. AudioVisualTech.co.uk and Silentheadsets.co.uk agrees to supply you with the equipment and rigging described in the hire agreement for the hire period.

2. All equipment is supplied in full working order and any defective items will be replaced promptly by AudioVisualTech.co.uk unless the item in question has been damaged by the hirer.

3. Equipment remains the property of AudioVisualTech.co.uk . In the event of a breach of any of these conditions, AudioVisualTech.co.uk UK may terminate the arrangement and repossess all their Equipment. Re-hire is not allowed by the Hirer without advanced written permission.

Principal Exclusions:

4. Unless explicitly stated in writing in the quotation, the following are excluded from the hire provision:

4.1. Equipment (other than shown in the hire agreement)

4.2. Transportation of equipment further than 5 miles from our address. All equipment should be delivered/collected and collected/returned at the end of the hire period.

4.3. AudioVisualTech.co.uk will, at its sole discretion, charge the Hirer for any equipment lost, stolen or damaged as described in Paragraphs 5 and 6 below (Responsibilities of the Hirer) whether or not this is covered by the insurance policy taken out by the Hirer.

Responsibilities of the Hirer:

5. The Hirer assumes full responsibility for the Equipment from the time of checking out until checking in. The hirer is responsible for the safe keeping of equipment and is liable for any loss or damage caused to the Equipment during the period of hire. The hirer is responsible for providing suitable and adequate security arrangements for the safe keeping of the equipment during the period of hire. The hirer must take all necessary steps (at its own expense) to retain possession and control of the equipment and in the event of losing possession or control will take all necessary steps to recover the equipment.

5.1. Items of equipment are not to be used, and the Hirer will not permit them to be used, for any purpose for which they are not expressly designed.

5.2. Equipment is not to be altered or modified in any way.

5.3. Equipment is not to be hired, re-hired or sub-hired to any third party or parties, without the express written consent of AudioVisualTech.co.uk .

6. The cost of replacing or repairing damaged Equipment will be paid in full by the Hirer. Equipment lost, damaged or modified will be charged for at full hire rate until the loss is settled in full.

6.1. Examples of loss/damage /modification include (but are not limited to) the following:

• Damage by persons known or unknown, including audiences and artists

• Damage or loss caused by inadequate handling by third parties (including local crew)

• Damage by adverse weather conditions including water damage

• Loss due to theft on site or in transit

• Loss or damage during transportation

• Modifying cables by cutting and/or re-wiring plugs/sockets

7. Liability: Equipment is supplied on the understanding that it be competently installed and operated by the Hirer. AudioVisualTech.co.uk is covered by a £5,000,000 Public Liability insurance policy but it is recommended that the hirer takes out an adequate insurance policy for the hire.

8. Competent Personnel: Where certain hire Equipment requires specialist technical knowledge or training for the safe or effective installation and or operation, the hirer will be required to appoint a competent personnel to operate the equipment. If this is not possible then AudioVisualTech.co.uk can supply a competent crew member, this will be charged for in addition to the hire rate.

9. Local Licenses: The hirer is solely responsible for obtaining any license, qualification or other authority, which may be required for the safe and legal operation of the Goods hired and agrees to abide by all legal guidelines relating to the installation and operation of the Goods.

10. Sound Pressure Levels: High Sound Pressure levels can cause permanent hearing damage. Repeated exposure can have a cumulative effect. Certain pieces of equipment provided by AudioVisualTech.co.uk can and does produce high enough sound pressure levels to cause permanent hearing damage. AudioVisualTech.co.uk cannot accept liability for any individual’s failure to stay at an appropriate distance from loudspeakers or failure to take any necessary steps to protect their own hearing. It is the responsibility of the hirer to ensure the safety, with regard to hearing, of the general public. Where appropriate you may wish to ensure that warning notices are displayed, hearing protection is issued, or safety barriers are erected.

Hire Periods, Charges and Payments:

11. Hire Period: Hire charges are calculated from the date of collection / delivery to the date of return to AudioVisualTech.co.uk. Permission for extending hire arrangements may be granted on request but must not be assumed. Availability and prices of Equipment may vary from our rate card or as advertised on our website and cannot be guaranteed for periods of extension.

12. Hire Charges: Hire charges are based on daily rates, with the period of hire starting from the time of checking out by AudioVisualTech.co.uk, to the time of checking in.

13. Weekly Hire: The normal weekly hire rate is a multiple of 3 (three) times the daily rate. Goods checked out during operating hours on day 1, must be returned before 7.00pm on the 7th day of hire, or a second week’s hire will be incurred.

14. Payments: Payments must be made in full with cleared funds before checking out. Accepted payment types: Bank Transfer or Credit/Debit card.

14.1. All overdue invoices will incur a late payment fee of up to 45%. We may allow an extension but written permission must be granted before the invoice is due.

14.2. In the absence of prior written agreement to the contrary, payment of our charges is required on receipt of our invoice. Failure to make payment within 28 days of the due date may result in the matter being referred to P&J CDS, our debt collection agents, whose charges will be added to and payable with the invoice debt.

15. Guarantees against equipment loss or late return: Hirers may be required to leave valid debit or credit card details with the Company as a payment guarantee in the event of a loss or late return. Card details must be valid at least up until the agreed hire finish date. AudioVisualTech.co.uk reserves the right to charge the hirer the full replacement cost relating to any loss of equipment. The hirer will have seven days to return any lost equipment before any charge is taken. If the equipment is returned within the seven days, a charge will be taken for the subsequent hire. By signing the agreement the hirer accepts that such a charge will be taken in these circumstances and agrees to ensure that sufficient funds are available on the submitted card.

General Terms and Provisions:

16. Contract of Hire: The placing of an order for equipment by the Hirer or the issuing of a sales invoice by AudioVisualTech.co.uk constitutes a contract which binds the Hirer to accept these conditions.

17. Termination: AudioVisualTech.co.uk may terminate the hire contract under these terms and conditions:

Hirer:

17.1. Fails to pay any Rentals or other sums payable under these conditions in full within 14 days of such sums becoming due (whether demanded or not)

17.2. Commits a breach of any of the other terms and conditions of the contract (whether express or implied)

17.3. Does or causes to be done any thing, which in the opinion of AudioVisualTech.co.uk may jeopardise AudioVisualTech.co.uk’s rights in the Equipment.

17.4. Is involved in any legal process (whether directly or indirectly) that results in a levy on or against any of the hired equipment, or against any premises where the equipment is, or against any of the Hirer’s goods or other property, or the hirer permits any judgement against it to remain unsatisfied for seven days.

17.5. Suffers an interim order (as an individual) under the Insolvency Act or enters into a voluntary arrangement or suffers the making of a statutory demand or the presentation of a petition for a bankruptcy order

17.6. Enters into any liquidation, calls any meeting of its creditors, or has a receiver or administrative receiver appointed of all or any of its undertaking or assets, or suffers the appointment or the presentation of a petition for the appointment of an Administrator under the provisions of Part II of the Insolvency Act, or is deemed by virtue of Section 123 of the Insolvency Act to be unable to pay its debts.

18. Force Majeure: AudioVisualTech.co.uk is not liable for any failure to supply a product or service where that failure is caused by an event that could not reasonably have been foreseen, forestalled or prevented. This may include (but is not limited to) acts of war, terrorism, natural disasters and acts of God.

19. English Jurisdiction: All agreements, contracts and transactions entered into with AudioVisualTech.co.uk will be bound and governed by English Law. This document supersedes all previous terms and conditions of hire.